About Us
Logisafeway
Logisafeway
Last Updated: {{ NOV 01 2025 }}
Welcome to Logisafeway Private Limited . These Terms & Conditions (“Terms”) govern your access and use of our website https://logisafeway.com/ and all courier, logistics, shipment booking, tracking, and related services (“Services”).
By using our Website or Services, you agree to be bound by these Terms. If you do not agree, please discontinue use.
“User”, “You”, “Your” – Any individual or business using our Website or Services.
“Shipment” – Any package, parcel, document, or goods booked using our services.
“Courier/Partner” – Third-party delivery companies used to transport shipments.
“Consignee” – The receiver of the shipment.
“Consignor” – The sender of the shipment.
By using our Website or Services, you confirm that:
You are at least 18 years old.
You are legally capable of entering into contracts.
You are using the Service for lawful purposes only.
You agree:
To provide accurate, complete, and truthful information while booking shipments.
That any false, misleading, or incomplete information may result in cancellation of service.
To comply with all applicable laws and shipping restrictions.
We reserve the right to refuse service at our discretion.
You must NOT send prohibited or restricted goods, including:
Illegal items
Hazardous materials
Explosives, flammable items
Drugs, narcotics
Currency, precious metals, or jewelry (unless declared and permitted)
Perishables without proper packaging
Biological samples / human or animal remains
Weapons or ammunition
We follow shipping restrictions of India and courier partners. If a prohibited item is found, the shipment may be:
Returned, destroyed, or withheld,
Reported to authorities,
Subject to penalties.
When you book a shipment, you must provide:
Accurate address (pickup & delivery)
Valid contact details
Correct package weight & size
Proper packaging
Delivery timelines may vary based on:
Courier partner
Weather conditions
Customs checks
Remote-area restrictions
Operational issues
We are not liable for delays beyond our control.
We and our courier partners reserve the right to:
Open and inspect shipments,
Validate weight, size, and contents,
Restrict or refuse transit of unsafe items.
All prices displayed are estimates until shipment is verified.
Final charges may differ based on actual weight, dimensions, destination, or courier rules.
Taxes (GST or otherwise) may apply as per law.
Payments must be made before shipment processing unless a credit arrangement exists.
Non-payment may result in shipment withholding or cancellation.
If actual shipment weight/size differs from the declared value:
Additional charges will apply.
Shipments may be held until charges are cleared.
Incorrect declarations may result in penalties or service suspension.
Logisafeway Private Limited acts as a logistics platform integrating multiple courier partners.
We are not the direct carrier.
Liability for loss/damage lies with the courier partner as per their terms.
Compensation (if any) will be:
Based on courier partner’s policy
Provided only if claim conditions are met
Limited to declared/insured value
Not applicable for improper packaging
We are not responsible for:
Wrong address/insufficient details
Delays due to natural calamities
Damage due to improper packaging
Forbidden or illegal contents
Acts of customs or government authorities
Indirect or consequential losses
Lost profits or business loss
Tracking information is provided based on data from courier partners.
We do not guarantee real-time accuracy, as status updates depend on partner systems.
A booking can be cancelled only before pickup.
Refund eligibility depends on:
Status of the shipment
Courier partner policies
Payment gateway rules
Once picked up or dispatched, a shipment cannot be cancelled.
Refunds, where applicable, are processed within 5–14 working days.
If you create an account:
Keep your login details confidential.
You are responsible for all actions under your account.
Notify us immediately of unauthorized access.
We may suspend or terminate accounts for:
Misuse, fraud, or false information
Violation of Terms
Illegal shipment activity
All content on the Website—including logo, design, text, images, software, and trademarks—is owned by Logisafeway Private Limited and protected by applicable laws.
You may not:
Copy, distribute, or modify content
Reproduce website code or features
Use our brand without permission
Our Website may link to external websites.
We are not responsible for:
Their content
Their privacy practices
Their services
Use third-party websites at your own discretion.
You agree to indemnify and hold harmless Logisafeway Service Private Limited, its employees, and partners from any claims, damages, liabilities, losses, or expenses arising from:
Violation of these Terms
Improper use of the Website or Services
Illegal or restricted shipments
Misuse of account or fraudulent activity
We may suspend or terminate Services without notice if you:
Provide false information
Book illegal/restricted shipments
Abuse or misuse our platform
Violate these Terms
Upon termination, all outstanding dues must be paid immediately.
These Terms are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts located in India.
We may update these Terms at any time.
Revised Terms will be posted on this page with an updated “Last Updated” date.
Continued use of our Services after changes means you accept the revised Terms.