Refund & Cancellation Policy
Last Updated: {{ Month Day, Year }}
This Refund & Cancellation Policy (“Policy”) applies to all users of Logisafeway Private Limited who book courier, shipping, or logistics services through https://logisafeway.com/
By using our Services, you agree to the terms of this Policy.
1. Shipment Cancellation Policy
1.1 Cancellation Before Pickup
A shipment can be cancelled ONLY if our delivery agent has not picked up the package yet.
To request cancellation:
📧 Email: support@logisafeway.com
📞 Phone: 9973689599
After verifying the shipment status, we will confirm if cancellation is eligible.
1.2 Cancellation After Pickup
Once a shipment has been picked up by our courier partner:
It cannot be cancelled, and
No refund will be issued, as the shipment is already in transit.
1.3 Automatic Cancellation
Your shipment may be automatically cancelled if:
Pickup fails due to incorrect address
Package contains prohibited items
Unsuccessful attempts by the delivery agent
Payment was not completed
Booking was found fraudulent or invalid
Refund eligibility will depend on the reason for cancellation.
2. Refund Policy
2.1 Refund Eligibility
Refunds may be issued only in the following situations:
Shipment cancelled before pickup
Duplicate payment made accidentally
Shipment booking created due to a system error
Service unavailable for your pin code/destination
Incorrect amount charged due to a platform error
Shipment rejected before pickup due to courier unavailability
2.2 Refund Not Eligible
Refunds will NOT be issued if:
Shipment is already picked up
Shipment is delayed for reasons beyond our control
Shipment is returned due to incorrect address
Shipment is damaged due to improper packaging
Declared weight differs from actual weight
Delivery agent is unable to contact consignee/consignor
User violates Terms, or sends restricted/prohibited items
Shipment is held by customs, government, or regulatory bodies
2.3 Weight & Dimension Discrepancy
If actual weight/dimensions exceed the declared values:
Additional charges will apply
Refunds will not be provided for differences
Shipment may be held until dues are cleared
3. Refund Process
If your refund request is approved:
Refunds will be processed to your original payment method
Processing time: 5–14 working days, depending on bank/payment gateway
We are not responsible for delays caused by banking networks
In certain cases, refunds may be issued as:
Wallet credit (if applicable)
Discount voucher (if user agrees)
4. Mode of Refund
Refunds are typically processed through:
UPI
Credit/Debit Card
NetBanking
Payment Gateway
Wallet (if implemented)
We do not provide cash refunds.
5. How to Request a Refund
To request a refund, you must contact us with:
Shipment ID / Order ID
Registered mobile number
Email address
Reason for cancellation/refund
Proof of incorrect charge (if applicable)
Contact us:
📧 support@logisafeway.com
📞 +91-9973689599
Refunds will be approved only after verification.
6. Overcharges & Disputes
If you believe you were wrongly charged:
You must report it within 24–48 hours of payment
We will verify weight, dimensions, and billing
If claim is valid, refund will be processed accordingly
For disputes related to delivery timelines, damage, or loss:
Claims must be made as per the courier partner’s policies, not ours.
7. No-Show Pickup
If our agent reaches your location but:
You are unavailable
Address is incorrect
Package is not ready
The shipment may be cancelled or rescheduled.
Refunds may not be offered in such situations.
8. Courier Partner Policies
Logisafeway Service works with multiple courier partners.
Each partner has its own:
Refund rules
Delivery guidelines
Claim policies
Compensation limits
Refund approval depends on compliance with partner policies.
9. Forced/Mandatory Refund Situations
We will provide a refund if:
Shipment was never attempted/picked up
Service was unavailable in your area
We are unable to schedule pickup after multiple attempts
Technical/payment gateway failure occurred during booking
10. Changes to This Policy
We may update this Refund & Cancellation Policy at any time.
Updated versions will be posted on this page with a revised “Last Updated” date.
11. Contact Information
For refunds, cancellations, or disputes, contact:
Logisafeway Private Limited
Website: https://logisafeway.com/
Email: support@logisafeway.com
Phone: +91-9973689599
Address: Logisafeway Building Beside Ganpati Plaza First Floor First Floor Patna Opp Gyanasthali School Patna, Patna, Bihar - 800007
